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Care Instructions

How to best care for my table linen products?

We recommend that you wash your table linen items before the first use and follow the instructions recommended by our suppliers.

 

Before first use: Wash your linens at a low temperature (30 oC). Do not wash in cold water !

Washing instructions thereafter: Wash your linens immediately after use. Do not exceed the recommended load amount. Use a suitable detergent that does not contain optical whitening agents. Never use bleach or detergents with enzymes as they damage the quality of the fabric and shortens this life of the item.

Apply the recommended washing temperature: 45 oC (max 60 oC). There is not need to raise the temperature too much as it is not required for linen.

Rinse: Rinse the laundry thoroughly with water (we recommend 3 rinse cycles).

Drying: When using a dryer fill the drum halfway (half the normal weight) to allow the linen to move freely during drying. Raise the temperature gradually pendant drying to 60 ‘C and remove the linen before it is completely dried.

Ironing: 100% linen and linen/cotton is ideally ironed in steam iron at high temperature when the material is a little damp. The linen/polyester is ironed at a medium temperature.

How do I care for my 100% Egyptian Cotton bed linen?

We recommend that you wash your KISANY bed linen before the first use following the washing instructions recommended by our suppliers.

 

Before the first use: Wash your new bed linen in cold water and without laundry detergents.

General washing instructions thereafter: During the first three washes we recommend you wash at 30cmax. with laundry detergents without chlorine or optical bleaching agents.

Afterwards, use only quality liquid laundry – don’t use softeners! Avoid overloading the machine and wash your bed linen inside out (at 60cmax).

Always wash dark colors separately. During the first washes, the dark colors release a little excess color. This phenomenon is not abnormal and will stabilize in subsequent washes.

Never leave the bed linen wet in the machine to preserve it and avoid colour migrations.

Do not wash your bed linen with other textiles, especially those containing polyester, which would damage natural fibers and damage the softness. All your KISANY bed linen products are made from natural fibres and are therefore prone to shrinkage. Follow these recommendations carefully to limit the risks.

Do not have it dry-cleaned.

 Rinse: Rinse the linen thoroughly with clear water.

Drying: Hang your laundry to dry it with reduced heat strain.

Ironing: Iron your bed linen to 200cMax.

How to best care for my linen products ?

We recommend that you wash your linen items following the washing instructions recommended by our suppliers.

Washing instructions thereafter:  Fill your drum with a normal load that does not exceed the recommended weight. Use a suitable detergent that does not contain optical whitening agents. Never use bleach or detergents with enzymes as they damage the quality of the fabric and shortens this life of the item.

Apply the recommended washing temperature: 45 oC (max 60 oC). There is not need to raise the temperature too much as it is not required for linen.

Rinse: Rinse the laundry thoroughly with water (we recommend 3 rinse cycles).

Drying: When using a dryer fill the drum halfway (half the normal weight) to allow the linen to move freely during drying. Raise the temperature gradually pendant drying to 60 ‘C and remove the linen before it is completely dried.

Ironing: 100% linen and linen/cotton is ideally ironed in steam iron at high temperature when the material is a little damp. The linen/polyester is ironed at a medium temperature.

Payment

What Payment Methods Are Accepted?

At KISANY we accept bank transfers, credit card payments and paypal payments for purchase of items.

Orders & Returns

How do I place an Order?

There are multiple ways to create an order:

  1. Through an online purchase for a Collection or Personalised item
  2. Through an email request to info@kisany.com where we confirm the order with an invoice copy
  3. At a sale event at our store or a sale event where we confirm the order with an invoice copy
How Can I Cancel Or Change My Order?

An order can be cancelled with 0 cost until production has been launched.

Once production has begun in one of our ateliers we will confirm the cancellation with a fee to cover costs incurred.

Do I need an account to place an order?

To be answered with Alan

How Do I Track My Order?

For online orders you will receive a an update either with information when items are en route or updated delivery timelines.

For orders made via email or in person we will confirm delivery timelines with an invoice copy.

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