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The Kisany® Shop

The latest collection can be ordered and delivered to your home within 15 days.  All items may be personalised or special ordered for delivery in 6-8 weeks.  Please visit our Complete Collection to view the full product range and contact us if you would like to place a special order.

Terms and Conditions

1. Welcome

We are delighted to welcome you to www.kisany.com (hereinafter referred to as the "Site").

Safe written derogative clause, the relations between this site and its users are regulated by the present General Conditions that are understood to be accepted by the User, even if they should appear to be in conflict with one's proper or special conditions. These General Conditions are available in the languages that are used on the website.

The General Conditions regulate the security and the contractual relationship of the transactions between the User and En Avant les Enfants ASBL, holder of the site and promoter of Kisany activities. By using this site, the User confirms to have read and accepted the General User Conditions. The above mentioned is applied, irrespective of the location from which you are using the Site. If you use certain extra services of this Site, we will communicate the additional conditions, and they will be part of the General Conditions.

The general Conditions may be completed by other conditions if explicitly referred to. In case of contradiction, the present General Conditions will have priority.

2. Accuracy of content

The information as to the products and prices, as well as the detailed order information, are drafted and communicated under reserve of amendments and corrections. Modifications to the contents take place at a regular basis without informing you explicitly about them. Kisany has made reasonable efforts to ensure that product information is accurate and to display as accurately as possible the colours of our products. The weights, dimensions and volumes of the products are approximate only and we cannot guarantee that your screen's display will accurately reflect the colour of the product on delivery.

Kisany cannot be held responsible for the use of this Site, included, and without limitations, its content and possible errors. The indicated information is collected to the best of our abilities and we shall not be held responsible for any erroneous display of the data.

3. Online Ordering

After submitting your order we will send you an e-mail confirming receipt of your order.

4. Sale Agreement

A "Sale" is to be understood by the online purchasing of an article that will be dispatched to your address. The payment takes place beforehand. At that moment the purchase comes about. The order will only be shipped after receipt of the payment.
Kisany reserves the right to refuse an order in the following cases:

  • if there is a serious suspect of abuse of law or lack of good faith by the client;
  • if the end of stock is reached or if a product is no longer available;
  • if an invalid offer is determined;
  • in case of force majeure.

5. Delivery restrictions - country of delivery

  • Care of PO Box addresses and military APO addresses are not accepted.
  • We provide for delivery from Monday till Friday, except for bank holidays.
  • In the UK we do not deliver to the 'Isle of Man' or the 'Channel Islands'.
  • For France we do not serve the overseas territories.
  • In Spain we do not service islands such as The Baleares nor the Canary islands.

6. Delivery

Our products are only being delivered in those countries for which the website allows the delivery. We will use all reasonable efforts to deliver the products ordered within the timescales indicated on the individual order confirmation to the purchaser. Possible delays will in no circumstances lead to indemnity payment. Erroneously communicated addresses are the responsibility of the User and may lead to extra charges that will be redressed to the User.

7. Defective product or wrong delivery.

You must check whether your shipment is correct upon delivery. Please give us written notification of the problem within 24 hours of the delivery date by using this form.

8. Questions, complaints, comments or service contact

If you have any questions about this Site, or if you have technical problems in accessing information on our Site, please contact us.

9. Termination

Kisany may at any time, without prior notice and at their sole discretion, terminate this Agreement, in whole or in part, with or without cause.

10. Use limitations and intellectual property rights

Kisany prepared this Site for your personal and non-commercial use. Please do not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, or create derivative works from information or material on this Site.

11. Definitions

Within the scope of these terms and conditions, the wordings mentioned hereafter are defined as follows:

  • Terms and Conditions: these terms and conditions and all its additions or updates;
  • Order: the result of the ordering process. After receipt of the payment, the Order will become a Sale.
  • User: a user of this website, someone who by entering the address of this website or by following a link comes to this website and who uses this website for informative purposes or to place an order.
  • Site: A collection of web pages grouped together under the address of www.kisany.com. 
  • Sale: the online purchase of goods delivered to your home. The payment is made upfront. At the moment the payment is received, the sale comes about.